Free Shipping! on doors and hardware systems within cont'l U.S.
Free Shipping on doors and hardware systems within cont'l U.S.

Shipping and Lead Times

Production and Shipping Lead Times

Please be advised that all hardware and doors are handcrafted and manufactured to order. Lead times may vary and are only estimates. Please do not arrange for an install until you have received all correct items from your order. Before assembly or installation, check to see that you have instructions. If they are missing you can download instructions at Rustica will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Rustica Hardware. If a door and hardware are ordered at the same time, then the door and hardware will ship together on the same date. In this circumstance customers should base their estimated lead time off of the door’s production time and not the hardware’s production time.

For standard orders, door hardware can take 5-7 business days to manufacture and may be shipped via UPS or USPS ground. Freight shipping may be used when an order exceeds the capacity of UPS or USPS. Once your hardware has been manufactured, it will ship via ground delivery service. If you require a production and or shipping method other than standard production and standard ground shipping service, please contact us within 24 hours of receipt of this order invoice to request expedited shipping. Shipping lead times are approximate and are not guaranteed.

Hardware manufacturing is estimated at:

All Hardware: 7-10 Business Days

Door manufacturing is estimated at:

Standard Doors: 2-3 weeks

Custom Doors : Design & Drawing process varies by project, after approval by customer typical lead time is 2-3 weeks

If you are not satisfied with this lead time, please call us to discuss options for expedited lead times. For custom door sizes and styles, 8-10 week lead time may apply. For questions call Rustica Hardware at 1-800-891-8312.

Cancelled Orders

Please note that all sales orders placed will have until the close of the following business day to be cancelled with no cancellation fee. This must be done over the phone by the person that placed the order (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 20% cancellation fee.

Rocky Mountain Hardware

Rocky Mountain Hardware products have a lead time of 8-10 weeks.

30-Day Return/Exchange

If your product has a defect or needs to be exchanged you must do it within 30 days of receiving your order. No returns will be accepted after 30 days or if the product has been installed. To ensure you’ve received all the correct components, please plan the installation of your product within the first 30 days of receiving your order in case you need any exchanges or additional items for installation. Make sure your shipment includes installation assembly instructions. If not, they can be downloaded from Returns will be subject to a 20% restocking fee and exchanges will be subject to a 20% restocking fee. Please visit our Returns Page for our return process. Custom orders are not returnable.

Online Orders

It is the consumer’s responsibility to understand what they are ordering when using the online system. Rustica has provided many online photo resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please call Rustica Hardware at 1-800-891-8312 for help placing your order.

Shipping Methods

All free shipping will be shipped via ground shipping. Ground shipping will deliver your product to your door or to the “curb” for large doors. It is the consumer’s responsibility to arrange for installation and delivery beyond the curb. Please do not schedule the installation for your door until it has arrived.

Expedited shipping options may be available for an additional fee. Expedited shipping may be limited due to the weight of certain products. If you require expedited shipping please call Rustica Hardware at 1-800-891-8312 for more information.

Product Substitution

In the event that your specific product is no longer available, Rustica reserves the right to substitute the part with a comparable product in quality, style and color.

Door Finishes and Wood Texture

Just as our name implies, Rustica Hardware specializes in rustic design and styles in our hardware and doors. Most of our doors are made from Knotty Alder and are not finished to a smooth paint grade. It is normal to have large knots in the wood that give it character and a rustic look. If you need a smooth paint finish please be sure to order a paint grade finish by calling to Rustica Hardware at 1-800-891-8312 for help placing your order.

Kit Doors

Standard kit doors are shipped unassembled and unfinished. If you are assembling your door or installing hardware yourself, make sure you have instructions before you begin. If they are not included they can be downloaded at If you would like your door assembled or finished by Rustica Hardware, please include these options with your order for an extra fee. All doors are assembled to verify that they fit properly before they are shipped and then are disassembled for shipping. To prevent possible warping, we recommend having your door finished, shipped assembled by Rustica Hardware. If you are having trouble assembling your door please call Rustica Hardware at 1-800-891-8312 for customer support.

Limited Lifetime Warranty

All products come with a limited lifetime warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.

International Shipping

We love to serve all of our customers across the globe. Unfortunately, we cannot offer everyone our standard free shipping for orders $50+(only applies to shipping destinations located in the continental US). For all International customers there will be an upfront charge, by us, based on what it costs us to send it to your far away land. It should also be expected, by the International customer, that duties and brokerage fees may apply at the border. Please review the charges from your local area to determine what these may entail.

Order Help / 1520 N Main Street, Springville UT, 84663
1.800.891.8312 / © ™ All Rights Reserved

Rustica Lock Measuring Guide

Measuring Distance

This is the measurement from the top of your door to where you'd like the lock handle. This measurement allows you the flexibility to place the locking mechanism where it will not interfere with any existing handles or fixtures pre-mounted to the door. You'll need at least 2-1/8" clearance below. See Picture

Hole Placement

Hinge Placement Instruction

Measure the existing slab, that you're wanting to replace, from the top of the door to the top of each hinge. You will format your entry in this format: Hinge 1- 10" from top of door. Hinge 2- 22.

Door Accessories

Spice Rack

The spice rack is great for holding an assortment of items.

Stories Told Bookshelf

Four shelfs total, our biggest bookshelf.

Steam Engine Bookshelf

Two shelfs, with a beautiful design.

Coat Hanger

The perfect coat hanger for any office or home entry.